FAQ

Stargate Command & All-Access Membership FAQ

We will update this page in the future as we receive additional questions.

General Questions

What is Stargate Command?

Stargate Command is the official destination and community for all things STARGATE, including a variety of STARGATE content from the franchise’s nearly 25-year history. Visitors can read news, engage with content, get a behind-the-scenes look at the Stargate Origins production, and more. You can find Stargate Command at stargatecommand.co.

 

What is the Stargate Command All-Access Pass?

All-Access is the paid membership tier of Stargate Command, offering fans ultimate access to Stargate Command. By purchasing the All-Access Pass, you will have exclusive content at your fingertips, which you may access and use on up to 3 devices over the entire access period.

 

When does my All-Access Pass begin?

Stargate All-Access begins when you purchase your All-Access Pass.

 

When does my All-Access Pass begin if I am renewing an existing subscription?

Your new All-Access Pass will begin on September 20, 2018.  This applies even if you are in the United States and renew your existing subscription before September 20, 2018.

 

When does my All-Access Pass end?

Your All-Access Pass ends one year after your All-Access Pass begins.

 

When does my All-Access Pass end if I am renewing an existing subscription?

If you renew your existing subscription prior to October 20, 2018, you will receive 3 additional months free, which will be added to your account in late 2018. Accordingly, your new All-Access Pass will end 15 months after your All-Access Pass begins.


How much does the All-Access Pass cost?

The cost for Stargate Command All-Access Pass is $20.00 per year at stargatecommand.co. If you purchase through the Stargate Command mobile app, it is $19.99.

 

What do I get for purchasing the All-Access Pass?

  • Stream the ultimate STARGATE library including all episodes of Origins, SG-1, Atlantis, Universe, as well as all three movies; Stargate (1994), Stargate: The Ark of Truth (2008), and Stargate: Continuum (2008).
  • Experience classic stories via curated arcs and integrated content along with the ultimate Stargate library.
  • Gain access to our comprehensive library of classic and NEW digital comics and E-Books (coming soon!).
  • Participate in the making of fan-driven content (coming soon!).

 

Do I get any additional perks for renewing my existing subscription?

If you renew before October 20, 2018, you will receive a “Founding Member Pack” that includes:

  • A limited edition STARGATE COMMAND Founders patch.
  • “Founding Member” status with user flair on the STARGATE COMMAND platform (delivered in late 2018).
  • 3 additional months of STARGATE COMMAND for free (delivered in late 2018).

 

What is the difference between Stargate Command and Stargate Command All-Access?

Stargate Command is a fan experience open to anyone who visits stargatecommand.co. Stargate Command All-Access is the paid membership tier of Stargate Command.

 

Who can become an All-Access member of Stargate Command?

Fans in the United States, United Kingdom, Germany, Canada, Australia and New Zealand have been able to purchase the All-Access Pass since the Stargate Command platform launched on September 20, 2017 via the Stargate Command mobile app, which is available on their local app store. Fans in the United States are also able to purchase an All-Access Pass on stargatecommand.co.

Note: We’re working hard to bring Stargate Command All-Access to new territories. Stay tuned for exciting news on our expansion.

 

How do I get Stargate Command All-Access?

If you’re in the United States, click here to sign-up and purchase your All-Access Pass on stargatecommand.co.

If you’re in the United States, United Kingdom, Germany, Canada, Australia or New Zealand, visit the Stargate Command mobile app to sign-up and purchase your All-Access Pass.

 

How many devices may I use in connection with my All-Access Pass?

You may stream content through your All-Access Pass on up to 3 devices over the entire access period.

 

Can I purchase an All-Access Pass for a friend or family member?

Contact customer service at support@stargatecommand.co for assistance.

 

Will I be charged sales tax?

No, the fee for an All-Access Pass is inclusive of any applicable sales tax.

 

What are Commandcoins and how are they used?

You can earn Commandcoins by performing various activities on the site, like getting a quiz question correct, or liking a news article. The more you interact with Stargate Command and your fellow fans, the more Commandcoins you collect. Collecting Commandcoins is how you increase your rank and go from Airman all the way up to Ascended!

 

I have a promotional code, how do I use it?

Through certain selected partners, we may share a promotional code for use on an All-Access Pass. To use your code, visit stargatecommand.co/packages and begin the purchase process - you will see a field to enter your code on the right side of the screen.  Promotional codes are subject to the terms stated at the time of redemption.

 

Payment Methods

What payment methods do you accept?

We accept Visa, Mastercard, American Express, JCB, Discover, and Diners Club payment cards.

 

When will I be charged?

You will be charged immediately on placing your order.

 

Can I get a refund?

If you’re in the United States, purchases of the All Access Pass are final, and there are no refunds.  Please review our full payment terms here.  If you purchase the All Access Pass outside of the United States, the terms of the applicable mobile app store apply.

 

Can you email me a new receipt?

Yes, contact customer service at support@stargatecommand.co to receive a new receipt via email.

 

Why was my payment declined?

Payments can be declined for a number of reasons. Please contact customer service at support@stargatecommand.co for support.

 

Gate Cast 

What is Gate Cast?

Gate Cast is a built-in feature that makes streaming Stargate Command videos to your TV easier than ever. With Gate Cast, you can catch up on SG-1, Stargate Atlantis, Stargate Universe, or Stargate Origins on your supported big screen TV.

iOS and Android app versions of the Stargate Command platform support Gate Cast.  Gate Cast can be used to stream content to Google Chromecast and various LG, Sony, and Vizio TVs and smart devices.

 

How do I stream STARGATE on Gate Cast?

Confirm your phone and the device you are streaming to are connected to the same network. Tap play on any content. You will then be prompted with an option to view the programming on your phone or other connected device. Select the connected device and the content will begin to play. Control playback with your phone via the STARGATE COMMAND app or with the remote for your connected device.

At any time, you can enjoy other sections of Stargate Command while the video plays on your connected device. To return to the remote screen, tap the “cast” icon at the top of the screen. You can even leave the Stargate Command app entirely and keep watching on your connected device.

 

How do I stop casting to a connected device?

You can stop casting to your connected device by tapping stop on your phone via the STARGATE COMMAND app or the remote for your connected device.

 

How do I pause/resume content using Gate Cast?

You are able to control the play and pause functionality through the STARGATE COMMAND app on your phone or the remote for your connected device.

 

What TVs support Gate Cast?

Gate Cast can be used to stream content to over 250 million devices, including many smart TVs, Roku devices, and connected Blu-Ray players from LG, Sony, and Vizio.